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Delayed, Lost or damaged baggage

What to do first

If your baggage has not been delivered, you can report it as delayed online by filling the Lost Baggage Inventory Form (BIF) found in the link below and sending it to your nearest Ethiopian offices at your destination.

Lost Baggage Inventory Form

You can also contact Ethiopian local offices to find out the whereabouts of your baggage

 

Baggage Tracking

 

Ethiopian Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Once you file a claim you can follow your claim status following this link:

click here

Click here

Exceptions

ET and its agents handle all baggage with diligent care. Nevertheless, damage might happen under certain circumstances. As a general rule, baggage which qualifies for compensation will be subject to repair or replacement. However, ET will assess the degree, time factors and the depreciation rates of baggage, a different handling other than repair may be offered.

ET is not liable for the destruction, loss or damage of any baggage caused by:-

- Defects in the material of baggage itself or aging after use

- Minor dents, cuts, scratches, scuffs, dents, dirt and stains.

- Protruding parts such as cover/straps/hooks/belts & lock.

- Damage due to over-packing or inadequate packing of baggage. 

- Damage or pilferage resulting from random search of Transportation Security Administration (TSA) or other safety inspections of each country.

FAQs
1. What should I do if my baggage is delayed?
Delayed, lost and damaged baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

2. What is a PIR reference number?
Property Irregularity Report (PIR) reference number is a unique code which helps Ethiopian to trace the delayed, lost and damaged baggage. It has a combination of ten letters and numbers. Once you file a claim, you can follow your claim status by using your unique PIR number following this link: Click Here

3. What should I do if my baggage is damaged in transit?
Passengers should report any irregularities immediately before leaving the arrival hall on the date of travel to the carrier on which travel was made.

4. Do I have to collect delayed baggage from the airport?
You will be advised this information when you make your claim as the local law will apply for each specific airport.

5. How does Ethiopian find delayed baggage?
Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.
Find out the whereabouts of your baggage online
Once you file a claim you can follow your claim status following this link: Click Here

6. What do I do if my bags went missing on another airline’s flight?
If your baggage was lost on another airline’s flight , please contact the other airline directly for information.

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