Online check-in is a service offered by Ethiopian Airlines in which passengers can check-in their flights using our website, mobile App or social Bots within 72 hours prior to the departure of the flight from wherever you are.

You can select your preferred seats, update your travel preferences, access our additional services and print your boarding pass online. This is a great alternative to avoid long queues at the airport.

Online Check-In is available for All Ethiopian Airlines flights except from Mombasa, Ndjamena and Bamako.

Yes, it is possible to online check-in group passengers on the Ethiopian Airlines website but not on the mobile applications, and Social bot. The maximum number of passengers who can be checked in at once is 10, and any additional passengers will be checked in the next batch of 10 until every passenger is checked in.

The following types of passengers are not allowed to check in online and must proceed to the airport for check-in:

• Passengers requiring Medical Assistance
• Unaccompanied Minors
• Passengers whose ticket requires some additional payment
• Passengers with travel document that requires further verification at check-in counter
• Pregnant Mothers
• Wheel Chair Passengers and
• Passengers who require special assistance.

Online check-in is available between 72 to 2 hours prior to the scheduled departure time of a flight.

Online check-in is possible on all Ethiopian airlines-operated flights.

You only need your Passport, the E-ticket number or Booking Reference to make use of our online check-in services. Visa and other travel documents may also be requested as per the ADC rule.

You can Contact Us via email or contact the nearest Ethiopian airlines office at any time with regards to your check-in related issue. Please note that you may encounter issues at online check-in if your passport is not valid up to a minimum of six months.

Yes, you can check in for connecting flights with other airlines as long as the first sector is operated by Ethiopian Airlines. Please note these check-ins are subject to other airline policies and restrictions.

Online check-in for return flights can only be completed 72 hours before flight departure and after you have departed on the first sector of your flight. However, if one of your sectors is with another airline and you were not able to check in successfully on ethiopianairlines.com, you will need to visit the other airline’s website in order for you to check-in.

For domestic flights, please check in online from 2 days before departure to 1 hour before departure. For international flights, please check in online 72 hours before departure until 3 hours before departure. You cannot cancel your online check-in 3 hours or less before departure.

Yes. Boarding pass can be printed for each flight sector.

There are several possible reasons why you may not be able to check in online. Some of them are:-

• You are not holding e-Ticket or you are originating from the following cities;- Mombasa, Bamako & Ndjamena
• When origin point is offline point where ET is not the operating carrier
• If the Booking code/PNR is not ticketed or if the VCR/ticket status is anything else except OK
• It is possible that you are checking in for your flight out of the normal sequence of your itinerary. You must check in for flights in the same sequence of your itinerary for e.g., if your flight itinerary is as follows: Nairobi - Addis Ababa - Hong Kong You must check in for Nairobi – Addis Ababa prior to checking in for Addis Ababa - Hong Kong.

Yes, you can check in your travelling companions if you make your bookings together, provided they share the same booking reference as yours in our record.

If you fail to check in on time, you may be refused for carriage on your flight. This is in the interest of maintaining Ethiopian on-time performance and to ensure those on the flight who have connecting flights can make it on time.

• Depending on your fare conditions, a failure to check in on time may also result in: The loss of the original fare value. You may be required to make a new booking and pay for a new ticket if you wish to travel, or
• Pay a change fee penalty plus any difference between the fare of your new booking and the original fare

Passenger with no luggage shall arrive at the gate 30 minutes prior to boarding. If the passenger with baggage drop off shall arrive at web check-in counter at least 1 hour before departure for international flights and 45 minutes before departure for the domestic flight.

The airports listed below will allow you to use a digital boarding pass on your mobile ;-

• Africa

Addis Ababa, Cape town, Cotonou, Conakry, Victoria falls,Nairbi,Yaounde,Maputo,Lagos,Luanda,Johansburg,Enugu,Duala, Dar Es Salaam and Abuja,

• Europe

Vienna, Oslo, Millan, Marseille, London, Manchester, Istanbul, Geneva, Rome, Frankfurt, Moscow, Paris, Brussels, Stockholm,

• Asia and Pacific

Hongkong

• Middle east

Tel Aviv and Riyadh

• USA and Canada

Toronto, Chicago and New York

• Latin America

Sao Paulo and Buenos Aires