Separate counters are available for Cloud Nine passengers and frequent fliers with Platinum/Gold ShebaMiles and Star Alliance membership cards. Once Cloud Nine passengers, Platinum/Gold ShebaMiles and Star Alliance members have completed their check-in process they will be given an invitation card to use the Cloud Nine Lounge located at the Departure Area.
Exception: London Heathrow Airport (LHR) and Manchester airport (MAN) check-in counters will be closed 75 minutes before departure effective 22 December 2021.
For personal service, our friendly staffs at our check-in counters at airports we fly to around the world are happy to help you. They make sure that your baggage is checked through to your final destination and give you your boarding pass.
Kiosk check-in Saves time and simplifies the process.Kiosk check-in process has five simple Steps for passengers to proceed to self flight check-in at the airport:
Checked Baggage: Passengers are permitted a free checked baggage allowance the limit of which may differ by class and point of origin-destination.
Excess baggage may be carried on payment of applicable charges.
Cabin/Hand Baggage: For business class on all Ethiopian routes you are allowed to carry only two piece of hand baggage with a maximum weight of 7kgs and measuring not more than 20x40x55cms or 8x16x22inches into the cabin.
Please contact your nearest Ethiopian airlines office for more specific information
The time shown on flight coupons is the departure time of the aircraft. In order to perform check-in operations in due time, the passenger is requested to report at the airport check-in counter 2 hours prior to flights departure for all international flight with the following exceptions:
Passengers who fail to report within the above time limit should be aware that Ethiopian Airlines reserves the right not to accept passengers who arrive later than 2 hours before the scheduled time of departure.
For night flights departed from Addis Ababa to USA, Canada and Europe check in will be started early during day time starting 13:00 local Ethiopian time.
For Domestic flights, the passenger is requested to report at the airport check-in counter 1 hour prior to scheduled departure. For web checked- in passenger, he/she is requested to arrive at boarding gate 30 minutes before the flight departure, if the passenger has baggage to drop-off he/she shall arrive at the baggage drop-of check in counter 45 minutes before the flight departure.
Furthermore, due to security reason at Addis Ababa airport, local passengers who checked-in for their flights will not be allowed to go out to meet their relatives and friends but must continue immigration process.