How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Updates on COVID-19 (Corona Virus)

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Ethiopian Airlines Conventions

Ethiopian Airlines Conventions is a a service that helps make organizing and attending international conferences easier. As one of the continent's leading carriers, Ethiopian currently serves 127 international and 22 domestic destinations operating the newest and youngest fleet.

Ethiopian Airlines Conventions privileges are offered based on the number of participants, destination, event time / season and the content of your conference, congress, seminar, symposium, panel, open session, forum, fair and festival organizations.

Ethiopian Airlines Conventions form

Ethiopia meets the needs of your meeting, incentive, conference or event (mice) activities

Events at Ethiopian Skylight hotel

Event should be International & attract international participants
Event should have at least 50 and more international participants
The venue can be on Ethiopian Airlines online city or beyond
The event must be covered by one of the categories of conference, congress, seminar, symposium, panel, open session, forum, fair and festival

By using Ethiopian Airlines Conventions product, organizers will enjoy the following benefits:

One point of contact for all event travel: manage and plan your travel through one central contact
A global conference discount: for your delegates, no matter where they are traveling from on Ethiopian Airlines network
Convenient 'Online hyper link' for air ticket discount
Extra Incentive: extra free tickets depending upon the event evaluation process
Announcement of the Event on all ET's Social media and website

As Ethiopian Airlines Conventions delegate, you can access the flight schedules of 127 International and 22 domestic flights across the world in one place, researching your options is fast and easy.

Attractive discount for Business and Economy Class tickets;
Flight period covering seven days before and after international events;
Book your flight any time before your event date
Purchase of discounted online tickets with an exclusive promotional code.
Sheba Miles program to earn miles

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