COVID-19 Information Hub

We connect the world and create memorable moments for individuals by flying them to their desired destinations at any time. Here you may find out about our current flight requirements as well as COVID-19 updates.

COVID-19 insurance/Sheba comfort

Being the largest aviation group in Africa, Ethiopian Airlines Group, with its valuable partners is pleased to announce that we shall cover your covid-19 insurance on all our international flights booked with us through Ethiopian tickets, the Medical expenses, Repatriation, Evacuation and Quarantine costs related to COVID-19 as from 1st of October 2020 until 31st March 2022.

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Frequently Asked Questions

Like any other international carrier, we are following the recommendations of WHO and local health agencies such as the Ministry of Health and EPHI. So far, the WHO has recommended that the travel ban should not be imposed because of the pandemic.   
We are following all WHO recommended precautions and collaborating actively with EPHI, the Ministry of Health and all stakeholders.
We provide our flying crew and front-line staff with the required equipment including gloves, facemasks and protective gear.
Pre-flight briefings are conducted for all crew to remind them of safety and hygiene.

Screening is conducted 24/7 at Addis Ababa Bole International Airport as well as at the origin airports. 
We have been implementing complete disinfection on our aircraft coming from affected countries.
We use standard, eco-friendly chemicals that kill viruses and germs and leave a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces. 
We make deep cleaning of all surfaces – from windows, tray tables, seat back screens, armrests, seats, air vents and overhead bins in the cabin, to lavatories and crew rest areas.

The screening is being carried out at Addis Ababa Bole International Airport per the guidelines of WHO and other regional and international public health institutes. 
The quarantine facility is well equipped with professionals and all necessary equipment.

We assess that the risk is lower. Compared with those locations, a modern aircraft has its cabin air changed many times more frequently than offices or shops.  The air supplied to the aircraft cabin is either fresh or is filtered through HEPA filters of the same efficacy (99.97% or better) in removing viruses as those used in surgical operating rooms.  As in a shopping center or an office, the biggest risk is if someone remains in the environment while unwell with a viral infection. Hence maintain good personal hygiene is ke

Very safe. In fact, the European Aviation Safety Agency studies showed that “the cabin/cockpit air quality is similar or better than what is observed in normal indoor environments” such as offices, schools and home dwellings.
Modern aircraft have high-efficiency air filters similar to those used in hospital operating rooms. They capture more than 99.9% of the airborne microbes in the filtered air.

In light of the travel restrictions, we have made it easy for passengers to rebook their flights or get refunds depending on their choice.

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