How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

COVID-19 Hub

Updates on COVID-19 (Corona Virus)

Travel Requirements

Check information regarding your destination's COVID-19 test certificate guidelines, quarantine regulations & test centers.

COVID-19 test centers

Latest Covid-19 test result are required for most destinations. Here you will find approved PCR test labs in your area.

Ticket Options

Do you have a reservation with us, or do you already have one and thinking about changing dates? Here's all you need to know!

Safety Precautions

The well-being of passengers is our top priority. Hence, Ethiopian adopted a touchless environment to ensure the safety of our passengers.

COVID-19 insurance/Sheba comfort

Being the largest aviation group in Africa, Ethiopian Airlines Group, with its valuable partners is pleased to announce that we shall cover your covid-19 insurance on all our international flights booked with us through Ethiopian tickets, the Medical expenses, Repatriation, Evacuation and Quarantine costs related to COVID-19 as from 1st of October 2020 until 31st March 2022.

Frequently Asked Questions

Like any other international carrier, we are following the recommendations of WHO and local health agencies such as the Ministry of Health and EPHI. So far, the WHO has recommended that the travel ban should not be imposed because of the pandemic.

We are following all WHO recommended precautions and collaborating actively with EPHI, the Ministry of Health and all stakeholders.

We provide our flying crew and front-line staff with the required equipment including gloves, facemasks and protective gear.

Pre-flight briefings are conducted for all crew to remind them of safety and hygiene.

Screening is conducted 24/7 at Addis Ababa Bole International Airport as well as at the origin airports.

We have been implementing complete disinfection on our aircraft coming from affected countries.

We use standard, eco-friendly chemicals that kill viruses and germs and leave a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces.

We make deep cleaning of all surfaces – from windows, tray tables, seat back screens, armrests, seats, air vents and overhead bins in the cabin, to lavatories and crew rest areas.

The screening is being carried out at Addis Ababa Bole International Airport per the guidelines of WHO and other regional and international public health institutes.

The quarantine facility is well equipped with professionals and all necessary equipment.

We assess that the risk is lower. Compared with those locations, a modern aircraft has its cabin air changed many times more frequently than offices or shops. The air supplied to the aircraft cabin is either fresh or is filtered through HEPA filters of the same efficacy (99.97% or better) in removing viruses as those used in surgical operating rooms. As in a shopping center or an office, the biggest risk is if someone remains in the environment while unwell with a viral infection. Hence maintain good personal hygiene is ke

Very safe. In fact, the European Aviation Safety Agency studies showed that “the cabin/cockpit air quality is similar or better than what is observed in normal indoor environments” such as offices, schools and home dwellings.

Modern aircraft have high-efficiency air filters similar to those used in hospital operating rooms. They capture more than 99.9% of the airborne microbes in the filtered air.

In light of the travel restrictions, we have made it easy for passengers to rebook their flights or get refunds depending on their choice.

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COVID-19 insurance/Sheba comfort

Frequently Asked Questions

What is your policy on continuing flights to affected countries?

What measures are taken at Addis Ababa Bole International Airport to contain the virus?

How effective are the preventive measures at the airport?

Is the risk of contracting a virus on a plane higher than in a shopping center or in an office?

How safe is the air in modern aircraft?

What measures is the airline taking to help passengers whose flight plans have been affected because of the series of flight bans by different countries?

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